Solution Cases

Value Added.
Not a vague term, it's our promise.

What is “Value Added?” For many years, this term is used to vaguely give the impression that a vendor adds more to his product than can reasonably be expected. But it is so vague, that it doesn’t pin down anything. Connecting Products does not want to be so vague. We want to be more explicit, and tell you what we do for our customers, by giving actual examples of how we increase our customer’s benefit:

GROUP 2 STUFF HERE

Connecting Products Saves the Quarter!

Our customer was committed to ship their product to meet their end of quarter (April 30th) sales targets, but their supplier announced that they were discontinuing the production of an important component.

Our customer compensated by going to another supplier, (with an appropriate core competency). This supplier shipped the goods and our customer continued assembly, but during testing, the new supplier’s product failed.

This meant that all of the assemblies, which included this suspect component, were un-shippable and our customer would lose sales. They needed nearly 50,000 units before the end of April.

Connecting Products to the rescue! We promised a supply. We received an order on April 12 for 10,000. (The customer not believing we could supply the quantity they needed was looking for additional suppliers).
Apparently, no other suppliers were able to fulfill their needs, because the customer issued another order for 40,000 to Connecting Products on April 16.
We shipped production samples to the customer’s testing laboratories and although the normal satisfactory life test was 10,000 actuations, our product surpasses 30,000 actuations.

We began partial shipments as soon as manufactured and inspected, and the customer received the first 3,000 units on April 19. They received subsequent shipments on April 23 (7,500 units), April 25 (5,100 units), April 26 (5,300 units), April 29 (10,300 units) and on April 30 (14,700 units), thus keeping abreast of our customer’s daily maximum assembly capacity of 4,800 units.

Since receiving the order, Connecting Products put 45,900 units into our customer’s hands within 10 working days.

Is 6 percent scrap okay?

One day, when we were visiting a customer’s plant, we noticed their production lines were producing fully assembled solenoids. But as we were leaving the area, we saw a tote box, full of solenoid coils, being dumped into a scrap bin. We asked: “What is the problem with the coils?” “Bad connection” was the answer. We probed further “How much scrap percentage does that represent?” we asked expecting some figure under 1%, but we got such a big surprise that we asked for confirmation to make sure. “That is a line scrap of 6%”, and it was followed by an even more surprising piece of information… “This is typical. The daily thing we deal with here” as our host showed us the bad connections.

We realized immediately what we could do to solve the problem. And it took us three weeks to demonstrate the solution to the customer. After, a little red tape, the connection duty was transferred to us, and the customer started to forget their past problems, as they enjoyed the benefits of controlled solenoid assembly, with daily yields of 99.9%.

Buzz off!

With the same AC solenoid product, we were told that if we could solve the “buzzing” problem we would get more business. Our investigation showed that the customer’s products were losing market share, because of their annoying noise. Our president solved the problem during one night of invention in his hotel room. These ideas were then put to test by constructing prototypes. One month later, we were demonstrating to a room full of our customer’s management. When we turned on the power supply, they could not believe the lack of noise. They accused us of not turning on the switch! Many of them got off their chairs to turn the switch on and off, and see for themselves the solenoid operate silently.

After a smooth transition, we began supplying quiet solenoid parts. AC solenoids buzz! And if not manufactured well, this buzzing can be amplified to the extent that it annoys end-users. We are experts at finding simple ways to solve these types of problems. After using our parts and our application machinery to do the assembly, the resulting solenoids were essentially silent. By eliminating the very expensive rework the company had customarily done for years, we saved them money.

88 percent of quotes accepted!

Many times, value added items are not apparent. They are often hidden in the quoting process, where clever innovative ideas vault the product up from ordinary, and win quotation acceptance. For example, in planning sheet metal parts, we can frequently nest a group of different parts, which have the same material and thickness and run them in one piece of tooling at the same time, with minimum scrap. This can cut cost dramatically! This sort of creative thinking is why we have a quotation success rate of 88%.

Application Engineering Applied

We make it our business to do our best to understand the end application of our products and our customer’s products. Many times we discover things by talking to the customer, and the end user, which would not come to light without years of hard thinking. After these solenoids are finished, and assembled into the product they operate, they go out to work. Our customer maintains a field complaint department, which documents and investigates failures. By talking to their engineers, we heard that a few of their products are returned because of bad connections at the solenoid. Further questioning brought out that they had seen field installers carelessly carry the relatively heavy product by its solenoid lead wires. No amount of written and verbal instruction seemed to prevent this. Again, our innovative thinking solved this problem very quickly. By reversing the solenoid bobbin and improving the connection strength, we made the lead wires able to take the weight of the heavy product without straining the wire connections. Very soon our suggestions were implemented and the problems eased.

Chinese New Year… suspended

Those of us who deal with China, know that their Chinese New Year is a major celebration. This means that everything is shut down for two weeks. Industrial parks are closed up, and the power turned off, while everybody travels to their hometowns to be with family for this very important time. Our customer suddenly had a pleasant surprise. Marketing reported a need for more product, and so production plans ramped up. But then the not so pleasant surprise, there was no immediate ready stock to satisfy the demand and the sources of the parts required were shut down for Chinese New Year. Connecting Products into action! We were on our phones all night. The next day, adequate stock was found in a Chinese warehouse, but it was not completely finished. Did we give up? NO! With some arm-twisting, we got the power turned on, craftsmen bribed to come to work (money talks), and the parts were finished. Then, air freighted to our US warehouse, inspected and made available to our customer. End result? The customer had no hitch in their plans. They went full steam ahead, supported by our reliable supply.